Editors found at least one glitch in each of the services, including two that could lead to a missed tax break. - NBCNewsBETTER
NBC News BETTER contacted H&R Block, TaxAct, TaxSlayer and TurboTax. All four companies said their products enable taxpayers to prepare an accurate tax return on their own.
TaxAct disputed Consumer Report’s findings and said its Answer Center provided accurate guidance and information related to tax reform changes to “ensure all calculations are correct … and every deduction or credit change is included.” TurboTax also challenged CR’s assertion that some of the information provided was not “entirely right.” Lisa Greene-Lewis, a CPA and TurboTax tax expert, said the answers given by its AnswerXchange were correct. “TurboTax is a trusted resource with over 30 years in the tax business and we have tax expertise, plus technology, and tools to make sure customers’ taxes are done right,” she wrote in an email.
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