Roughly a dozen contractors in Austin, who have not previously spoken publicly about their efforts, are behind a campaign to air grievances about unsatisfactory working conditions and inadequate counseling support.
Content moderators work at a Facebook office in Austin. By Elizabeth Dwoskin Elizabeth Dwoskin Silicon Valley Correspondent Email Bio Follow May 8 at 3:11 PM AUSTIN — The thousands of people who do the bulk of Facebook’s work keeping the site free of suicides, massacres and other graphic posts are not Facebook employees.
“I mean this non-facetiously: why do we contract out work that’s obviously vital to the health of the company and the products we build?” a full-time Facebook product manager who read one of the letters on Workplace asked his colleagues in a chat thread.
[Facebook bans extremist leaders including Louis Farrakhan, Alex Jones, Milo Yiannopoulos for being ‘dangerous’] “When the people shouldering the burden of dealing with the worst things that happen on our platform are treated this poorly it speaks pretty poorly about who we are,” a Facebook employee commented on the internal chat board.
In Austin, moderators say the starting wage for moderators is $16.50 an hour; some work side jobs such as driving for Uber to make ends meet. Another moderator said she has had to borrow money from full-time workers to pay her cellphone bill and bus fare. Moderators have limited benefits, compared with Facebook employees, where the median salary is roughly $240,000 annually, according to the research firm Equilar.
Companies “might provide Zumba and yoga and access to a counselor,” she said. “But they aren’t thinking about how not being able to get up at any point in the day might be increasing the psychological impact — or how holding people to a rigid number of tickets or accuracy counts could be adding more harm.”
While all moderators around the world have some access to Workplace, the onsite moderators have access to the entire system, which they use to exchange messages with Facebook employees and to keep up to date with company and employee news.
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