New tools are coming to fight robocalls, but don't expect unwanted calls to disappear.
Political gridlock could derail bills aimed at beefing up enforcement and forcing phone companies to do more. The companies have been slow to act against such automated calls on their own. And even if companies do implement better technology, scammers and telemarketers will somehow get through in this never-ending arms race.
Phone scams have cost victims millions of dollars. And they disrupt institutions, not just your dinner. A hospital in Florida, the Moffitt Cancer Center, received 6,600 calls over 90 days faked to look as though they were coming from inside the hospital, diverting 65 hours of staff time from patient care.
Yet enforcement against illegal callers is negligible. Federal agencies have fined scammers hundreds of millions of dollars, but it's been difficult to collect. Many of the callers are overseas. It's hard to throw the fraudsters in jail. Wireless carriers are implementing a system to identify faked numbers and have rolled out call-blocking apps. But they haven't done much else, worried about their own legal liability for accidentally blocking calls that should go through.
"These robocalls that are being placed on their own networks are a hassle and a cost for them to handle," Pai said in an interview.That worries businesses and institutions that make such calls. Royal Credit Union, a small Midwestern bank, says widespread call-blocking would make it harder for their fraud alerts and low-balance warnings to reach customers. Customers"expect us to reach them in certain situations," CEO Brandon Riechers said.
The Senate, with near-unanimous support, passed a bill in May that would give carriers an 18-month deadline, as well as give regulators more tools to go after scammers. But it's not clear how the bill will fare in the Democrat-controlled House, which has several anti-robocall proposals that go further.
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