JPMorgan Chase & Co. is using artificial intelligence to improve and personalize client services in savings and checking accounts, loan applications and credit cards
JPMorgan Chase & Co. is pushing ahead with plans to feed decades’ worth of client data into smart technologies, with an eye to boost customer services, said Manuela Veloso, the bank’s head of artificial-intelligence research.
But before doing any of that, she added, the bank’s older data needs to be cleaned up to be plugged into more advanced information-technology systems.Sign in or subscribe for access to peerless insight & analysis, curated data & interactives, and networking events.
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