The best and worst airlines in America in 2019:
Wallethub collected and analyzed 2018 flight data from the U.S. Department of Transportation and compiled the list using a strategic methodology that compared 15 key metrics across four major categories, including baggage, departures and complaints; animal incidents; in-flight comfort and cost; and safety.It's easy to rank airlines by cost. But we ranked the best airlines in terms of overall service quality and functional performance," says Wallethub analyst Jill Gonzalez.
, which had a score of 63.52 out of 100, thanks to high rankings in areas like complaints and delays. In terms of other key findings, Delta Air Lines was named the most reliable airline, with the lowest rate of cancellations, delays, mishandled luggage and denied boardings. The least reliable was Frontier Airlines.
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