The Financial Times reported Monday that an Israel-based company was able to successfully install malware that could have been used for surveillance on phone calls made over the app.
"WhatsApp encourages people to upgrade to the latest version of our app, as well as keep their mobile operating system up to date, to protect against potential targeted exploits designed to compromise information stored on mobile devices," a spokesperson told CNBC in a statement Monday. "We are constantly working alongside industry partners to provide the latest security enhancements to help protect our users.", for the incident.
NSO Group is best known for its reported, though not confirmed, role in assisting the FBI in opening the phone of the San Bernardino mass shooter afterThe claims could raise serious problems for WhatsApp's reputation, which has been built on the privacy and security of the end-to-end encryption in its very popular texting and voice calling application.
WhatsApp's security in transit has made it a popular choice for people wishing to communicate "out of band" — off regular, unencrypted or corporate communications channels — about all manner of personal information, including everything from legal and business matters to personal or political problems.
An unknown party, according to the FT report, sought to decrypt this data in transit using malware, targeting human rights attorneys and using the Israeli firm's services to do so. WhatsApp reportedly said it had contacted Justice Department authorities. The investigation is in its early stages, but WhatsApp will have to fight to maintain its reputation among security-minded customers who are worried their data could be compromised not, only by the Israeli company, but by any other individual.
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